Satisfied With Your IT Vendor?

March 8, 2009

Today’s IT Management for MBA’s class had one interesting takeaway for me: a list of complaints companies typically have with IT vendors. The list, as adapted from a 2007 Forrester Research study is basically as follows:

  • Cost savings not as much as expected
  • Inability to respond to changing business needs
  • Inflexibility towards price, volume or scope changes
  • Not enough time invested by the vendor towards making the contract successful
  • Not enough effort towards continuous improvement
  • Lack of cooperation with other vendors or suppliers
  • Poor or inconsistent quality

I read this list as good checklist for what a company like Vision Point Systems should be pitching to all potential and current clients. I believe we already do a good job of incorporating the tenants associated with avoiding these mistakes into our business culture, and that this is a main reason for our success in the face of competition from other larger and more established IT consulting companies. I’ll certainly be sure to emphasize these aspects even more from here on out.

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One Response to “Satisfied With Your IT Vendor?”

  1. JJ Says:

    Jim – You should do client interviews and collect testimonials when VPS did these things well…then include them in your credibility statements.


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