Today’s IT Management for MBA’s class had one interesting takeaway for me: a list of complaints companies typically have with IT vendors. The list, as adapted from a 2007 Forrester Research study is basically as follows:

  • Cost savings not as much as expected
  • Inability to respond to changing business needs
  • Inflexibility towards price, volume or scope changes
  • Not enough time invested by the vendor towards making the contract successful
  • Not enough effort towards continuous improvement
  • Lack of cooperation with other vendors or suppliers
  • Poor or inconsistent quality

I read this list as good checklist for what a company like Vision Point Systems should be pitching to all potential and current clients. I believe we already do a good job of incorporating the tenants associated with avoiding these mistakes into our business culture, and that this is a main reason for our success in the face of competition from other larger and more established IT consulting companies. I’ll certainly be sure to emphasize these aspects even more from here on out.


IT Management for MBAs

January 10, 2009

I started the second semester in the Wake Forest Executive MBA program today. One of the classes on the transcript for this semester is Information Technology Management. As you can imagine, there’s a good mix of technology tenderfoots and techies in the program. It will be quite interesting to me to see how this class progresses.

Today’s opening session left me with the following thoughts.

  • The professor does seem to appreciate the fact that we are living in exponential times, as is very well communicated through this video. I sensed an academic concession that the topics covered in the class will be outdated soon after this session is finished.
  • There is a negative bias against “IT” from those people who are in non-IT positions. I got a real reminder of how much of a hindrance infrastructure IT folks are perceived as, and how nervous managers can get when it comes to business application implementation.
  • The Client-Server model seems to be pervasive. SAAS was mentioned briefly, but there was an emphasis on how systems are centralized in hardware server.

I’ll keep posting on other interesting items covered down the road.